At Apollo, customer care isn’t a slogan—it’s a promise. You’ll work with consultants who know the platform, listen to your needs, and work efficiently to find practical solutions. Responsiveness and quality aren’t just goals—they’re the standard we hold ourselves to every day.
That’s right—Apollo picks up the phone within five minutes. Supporting you quickly shouldn’t be rare, but in EdTech, customer support often falls short of expectations. Apollo does things differently. We’re here, responsive, and ready—just as it should be.
Apollo’s Service Level Agreement is posted online and consistent for all our customers. We believe in delivering exceptional service to everyone, not just those with deeper pockets. Moreover, we guarantee 99.9% uptime, and if we fall short, we will make it right.
Our districts know what it takes to run smoothly, and we’re all ears. If your feature request solves a common challenge, improves the experience, and can be automated, we’ll build it into Apollo—no extra cost, just shared innovation for everyone in the Apollo family.
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